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Track Your Order

Track Your Order

When shipping your order, you will be sent a confirmation email with your tracking number to confirm that your order has been accepted. For the latest on your delivery, please refer to the tracking number included in your shipping confirmation email.

Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information.

All deliveries require a signature.

Destinations, Cost and Times

You can ship your order to any of our global shipping destinations. At checkout, simply change your location to where you would like your order shipped.

An estimated shipping time for your order will be available to view on the checkout page before you confirm payment.

Delivery times are subject to the acceptance of your order and commence from the date of shipping, not the date of order. Different terms and conditions may apply for different shipping destinations.

If a shipping cost promotion is available the reduced shipping cost will be displayed at checkout.

Please note, due to adverse weather conditions affecting delivery routes, your order may be delayed. Please contact Customer Service for more information.

Please note: due to border disruption, your order may be delayed. Please contact Customer Service for more information.

We do not deliver to freight forwarding addresses or PO boxes.

Shipments are subject to strict controls by local customs authorities. Delays may occur for reasons outside of our control.

You may be contacted by our courier or customs clearance broker to provide authorisation for them to act on your behalf to import your order. If you do not provide authorisation, you may become responsible for the import and any fees charged.




Shipping Information

Order before 7pm, Monday-Thursday for same day processing

Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day 

  • Business days are Monday to Friday, excluding public holidays within the UK.
  • Orders are shipped from the UK. 
  • An estimated delivery time for your order will be available to view in checkout.

Shipping Restrictions

Due to strict trading agreements and other restrictions we are unable to ship make-up, fragrance, nail polish and any exotic skins/furs

We will notify you of any restrictions affecting your order at checkout.

We are only able to deliver to the shipping address provided on your order, changes are not permitted once your order has been placed.

Gift Packaging

Standard packaging consists of a pouch, box or garment bag inside a Burberry box.

If you would like your items to be gift packaged, please indicate that your purchase is a gift by selecting ‘Gift Packaging’ at the checkout.

Please note that we will always put the condition of your items first and, therefore, we may be unable to offer gift boxes for large items.

Products will be individually gift packaged.

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