Returns and cancellations

Enjoy extended returns for the festive season. Purchases made online between 13 November – 31 December 2024 can be returned up until 17 January 2025.

Please click here to start your returns process

If you require additional information in respect of how to return your purchase, receiving a refund, and exchanges, please visit Global-e's Help Centre or Contact Us.

Currently, orders cannot be exchanged online. Free returns are available within 30 days of shipping for full-price items and 14 days of receipt for sale items, provided the return conditions specified below are met.

Please see below under "Order Amendments and Cancellations" to read about any cancellation rights that may apply.

For more information on your statutory rights, contact your local Trading Standards Office, Consumer Protection Bureau, Citizens Advice Bureau or the equivalent in your jurisdiction, if any.

For any further queries, please Contact Us.

For returned items, it can take up to 21 working days for the funds to credit back to your original payment method.

If the item you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the original price paid.

Import taxes and duties are normally non-refundable. Please refer to the Terms of Sale or Contact Us for further information.

Working days are Monday to Friday, excluding UK public holidays.

Currently orders cannot be exchanged online. Please refer to the “Returning Your Purchase” section above for further details on how to return your order to us. A new order can be placed through Burberry.com at any time or if you Contact Us you can place an order via our Customer Service team.

Items returned will be refunded to the purchaser’s original method of payment. Please return the goods to us within 30 days of the shipping date for all full-price items and within 14 days of the date of receipt for all sale items. Personalised or pierced jewellery items cannot be returned. This does not affect your statutory rights.

Please use the free returns service and ensure the return conditions are met.

In certain circumstances your order may be declined or cancelled (in full or in part), for example if the payment information you provided cannot be verified or if a product is unavailable and you will be refunded accordingly in accordance with the Terms of Sale.

Your card or other method of payment will not be charged until your order is accepted and dispatched. However, it may show a pre-authorisation of the funds immediately upon order. Payment for pre-ordered items could be charged prior to dispatch of the items. When using PayPal/PayPal Express as a payment method (if available), the full amount of your purchase may be charged immediately following the placement of the order.

You could be charged additional fees (such as foreign transaction fees or cross border fees) or surcharges by your own bank, card issuer or the payment method you selected. Neither Burberry nor Global-e has any control over these charges and cannot predict the amount.

Your order will be processed and, subject to being accepted, a confirmation email will be sent.

Under applicable distance selling legislation or under the statutory consumer protection laws of your country/territory of residence to the extent applicable, you may have a right to cancel orders for certain items within a statutory cooling-off period. Please refer to the Terms of Sale for more information and the process to be followed.

This cancellation right does not apply to certain items including (without limitation):

Goods made to your specification or which have been clearly personalised.

To cancel your order within the statutory cooling-off period under applicable distance selling legislation or under the statutory consumer protection laws of your country/territory of residence, please follow the steps set out under 'Returns Policy' in section 7 of the Terms of Sale.